Every communicator needs a few go-to phrases for those moments when all eyes suddenly turn to you. Here are some that have saved me in the past...

Disagreement is part of leadership especially in communication roles. You see risks other people don’t see yet. You’re responsible for how decisions land with the public, not just how they look in the room.

In a crisis or high-tension situation, communicators are often the emotional shock absorbers. Everyone has big feelings. You’re expected to be calm, clear, and composed.